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KMID : 1023720150670010133
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Journal of Welfare for the Aged
2015 Volume.67 No. 1 p.133 ~ p.166
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Literature Review on the Current Status and Outcomes of Long-Term Care Ombudsman Program in the United States
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Lee Mi-Jin
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Abstract
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This study reviewed the current status and outcomes of the Long-Term Care Ombudsman Program (LTCOP) in the United States. To summarize, about two thirds of licensed nursing facilities were visited at least quarterly while only one quarter of licensed board and care and similar facilities homes were in 2012. The number of the complaints was 193,650 in 2012 and the decreasing trend in the number of complaints was mainly due to the reduction of staffing. Approximately three quarters of the complaints were resolved to the full or partial satisfaction to older adults living in the facilities. Also, older adults, Ombudsmen, administrators working at the facilities evaluated the program as effective, but studies varied by whether the program had the impact on the state nursing home survey and certification. There was an empirical study supporting the program might have the positive effect on quality of care in the facilities while the program had the weak sanction on the long-term care facilities. A literature review in this area provided the policy and practice implications for the LTCOP in Korea.
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KEYWORD
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Long-Term Care, Ombudsman, Outcome
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